Guides for repair shops
Practical advice for shops that fix phones, computers, consoles, home appliances and other devices: check-in, quotes, hand-back and running the workshop.
How to manage repairs in your shop: phones, computers, consoles and appliances
The full path of a repair, from check-in to hand-back: what to record, how to quote, how to tell the customer and never lose track of a device.
Read the guide · 3 min read
Repair intake form: what it should include
The complete list of details to collect when a customer leaves a device for repair: customer, device, fault, condition, accessories, terms, privacy and signature.
Read the guide · 2 min read
How to choose repair shop software
The features that really matter in software for repair shops (phones, computers, appliances and more) and the questions to ask before choosing.
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Repair quote: what to write and how to get the customer to approve it
How to write a clear repair quote, what it must contain, how long to give the customer and how to record the approval so nobody argues later.
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Customer won't collect their repair: how to stop forgotten devices piling up
Repaired but uncollected devices take up space and money. What to put in your terms, when to remind the customer and how to handle cases that drag on.
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Repair price list: how to build one and what to charge
How to make a price list for a repair shop: start from your costs, choose the items, use «from» prices, handle the diagnosis fee and keep it up to date.
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Warranty on a repair: how long to give and how to write it on the receipt
What warranty to give on a repair, what it covers and what it does not, how to write it on the receipt and how to handle a customer who comes back after a few weeks.
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WhatsApp messages for repair customers: ready-made texts for every stage
The WhatsApp messages to send a repair customer at every stage: check-in, quote, device ready, reminder and pick-up, with texts you can copy.
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Google reviews for a repair shop: how to get them and how to reply
How to get more Google reviews for your repair shop: when to ask, how to ask without pushing, and how to reply to negative ones too.
Read the guide · 2 min read