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How to choose repair shop software

Updated 9 October 2026 · 2 min read

Repair shop software has one job: to move every device from the counter to hand-back without losing track of it, with fewer phone calls and less paper. Before choosing, look at how you work today and check that the software covers these points.

The essentials

  • Fast check-in with a form to sign and a receipt with a number or QR code.
  • The status of every repair at a glance: to quote, waiting for an answer, to repair, to hand back.
  • Quotes the customer can approve from their phone, and a record of answers given at the counter or by phone.
  • Customer updates by WhatsApp, text or email when the quote is ready or the device is fixed.
  • Hand-back with payment and a warranty document.
  • History by customer and by device, to find any repair in seconds.

The time savers

  • A price list of common repairs you add to a quote in one click.
  • Parts stock with minimum levels, updated automatically from the repairs.
  • Tracking of devices sent to external service centres.
  • Cash desk with daily takings and end-of-day close.
  • Online booking and calendar.
  • A page where the customer follows the status without calling.

Made for your kind of workshop

A phone shop, a computer repairer and an appliance technician use different words and parts. Check that you can create your own device and part categories, your own price list and your own terms, instead of adapting to fields designed for someone else.

Questions to ask before choosing

  • Does it run in the browser, on computer, tablet and phone, with nothing to install?
  • Is the data backed up? Can I export it?
  • What does it really cost after the trial? Are there per-user or add-on fees?
  • Can I try it with sample data before entering mine?
  • Is it available in my language and my customers' language?

Test it with a real case

The best way to choose is to replay a typical repair from your shop in the trial: check-in, quote, approval, repair, notification and hand-back. If you manage it in ten minutes without a manual, it is the right software.